hank you for shopping with EDDIE BASEBALL GEAR LLC. We strive to provide high-quality wig products and excellent customer service. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
- Products must be unused, unwashed, and in their original packaging with all tags and accessories intact.
- Refund requests must be made within 14 days of delivery.
- Products that show signs of use, damage, or alteration are not eligible for refunds.
2. Non-Refundable Items
- Customized or personalized wigs
- Products damaged due to improper use or handling
- Final sale or clearance items
- Products returned without original packaging
3. How to Request a Refund
- Contact us at [email protected] with your order number and reason for the refund request.
- Await return authorization and instructions from our support team.
- Ship the item back to the provided address using a trackable shipping method. Customers are responsible for return shipping costs unless the product was defective or sent in error.
4. Defective or Incorrect Items
- If you receive a defective or incorrect product, contact us within 48 hours of delivery with photos of the item.
- We will arrange for a replacement, repair, or full refund based on the situation.
5. Refund Processing
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable, except in cases of our error.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card statement.
- Contact your payment provider.
- If you still have concerns, contact us at [email protected].
7. Contact Us
For questions regarding refunds:
EDDIE BASEBALL GEAR LLC
4894 Dimson Dr S, Columbus, OH 43213
Email: [email protected]
Phone: 409-941-2955